Shipping Policy
When it comes to shipping, Neural Peace is committed to providing a seamless and efficient experience for our customers. We understand the importance of receiving your items in a timely manner, and we strive to ensure that your order is processed and shipped as quickly as possible.
Shipping Methods:
We offer a variety of shipping methods to accommodate your needs:
- Standard Shipping: Our standard shipping option is the most cost-effective method. Your order will be delivered within 2-5 business days.
- Expedited Shipping: If you need your items sooner, we offer expedited shipping. With this option, your order will be delivered within 1-2 business days.
- International Shipping: For our international customers, we offer international shipping. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the recipient.
Shipping Rates:
Our shipping rates are calculated based on the weight and destination of your order. You can view the shipping cost for your specific order during the checkout process. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your items.
Order Processing Time:
Once your order is placed, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. During peak seasons or promotional periods, processing times may be slightly longer. Rest assured, we will do our best to get your order out to you as quickly as possible.
Order Tracking:
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This allows you to track the progress of your package and estimate its delivery date. Please note that it may take up to 24 hours for the tracking information to be updated in the system.
Shipping Restrictions:
While we strive to offer shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, we will notify you as soon as possible and provide a full refund for your order.
Lost or Damaged Packages:
In the rare event that your package is lost or damaged during transit, please contact our customer support team at info@neuralpeace.com. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund for your order.
Customer Support:
If you have any questions or concerns regarding shipping, please don't hesitate to reach out to our customer support team. We are here to assist you and provide any necessary information to ensure a smooth shipping experience.
Contact Information:
If you need to contact us regarding shipping or any other inquiries, you can reach us at:
Email: info@neuralpeace.com